Privacy Policy
Last Updated: January 2026
At Promax, your privacy is our priority. This Privacy Policy outlines how we collect, use, protect, and manage your personal information. We are committed to maintaining the highest standards of data protection and transparency in all our operations.
1. Introduction
Promax is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our bill payment services and wallet platform. By using Promax, you consent to the data practices described in this policy.
2. Information We Collect
Personal Information
When you register for a Promax account, we collect personal information including your name, email address, phone number, Bank Verification Number (BVN). This information is necessary to verify your identity and provide our services.
Financial Information
We collect and process your bank account details, wallet transactions, payment history, and transaction amounts. This information is essential for processing your bill payments and managing your wallet balance.
Device and Usage Information
We automatically collect information about your device including IP address, device type, browser type, operating system, and usage patterns on our platform. This helps us improve our services and ensure platform security.
Transaction Data
We maintain records of all transactions you perform on Promax, including airtime purchases, data bundle subscriptions, cable TV payments, electricity bills, internet services, and education-related payments.
3. How We Use Your Information
Service Provision
We use your information to create and manage your account, process bill payments, manage your wallet, verify your identity through BVN validation, and provide customer support.
Communication
We may send you transaction confirmations, account notifications, service updates, promotional offers (with your consent), and important security alerts.
Security and Fraud Prevention
Your information helps us detect and prevent fraudulent activities, monitor for suspicious transactions, verify account ownership, and maintain platform security.
Improvement and Analytics
We analyze usage patterns to improve our services, develop new features, enhance user experience, and generate statistical reports for business insights.
4. BVN Collection and Usage
We collect your Bank Verification Number (BVN) in compliance with Nigerian financial regulations. Your BVN is used exclusively to verify your identity, prevent fraud, comply with Know Your Customer (KYC) requirements, and generate your unique wallet account number. We do not share your BVN with unauthorized third parties and implement strict security measures to protect this sensitive information.
5. Information Sharing and Disclosure
Service Providers
We may share your information with trusted third-party service providers who assist us in operating our platform, processing payments, and delivering services. These providers are contractually obligated to protect your information.
Financial Institutions
We share necessary information with banks and financial institutions to process wallet funding, verify your BVN, and complete transactions.
Legal Compliance
We may disclose your information when required by law, in response to legal processes, to protect our rights and property, or to prevent fraud and ensure platform security.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
6. Data Security
We implement industry-standard security measures to protect your personal information, including encryption of sensitive data in transit and at rest, secure servers with restricted access, regular security audits and assessments, multi-factor authentication options, and continuous monitoring for security threats. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records are maintained for a minimum of seven years in compliance with financial regulations. You may request deletion of your account, but we may retain certain information as required by law.
8. Your Rights and Choices
Access and Updates
You have the right to access your personal information, update or correct inaccurate data, and request a copy of your data.
Account Deletion
You may request deletion of your account by contacting customer support. Note that certain information may be retained as required by law.
Marketing Communications
You can opt out of promotional emails and notifications at any time through your account settings or by using the unsubscribe link in our communications.
Cookie Preferences
You can manage cookie preferences through your browser settings, though this may affect certain platform functionalities.
9. Cookies and Tracking Technologies
Promax uses cookies and similar tracking technologies to enhance user experience, remember your preferences, analyze platform usage, and provide personalized content. We use essential cookies for platform functionality, analytics cookies to understand user behavior, and preference cookies to remember your settings. You can control cookie settings through your browser, but disabling certain cookies may limit platform functionality.
10. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you access through our platform.
11. Children's Privacy
Promax services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete such information.
12. International Data Transfers
Your information may be transferred to and processed in countries other than Nigeria. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
13. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of significant changes through email or platform notifications. Your continued use of Promax after such changes constitutes acceptance of the updated policy.
14. Nigerian Data Protection Compliance
Promax complies with the Nigeria Data Protection Regulation (NDPR) and other applicable data protection laws. We are committed to protecting your rights as a data subject and ensuring lawful processing of your personal information.
15. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer through the customer support channels available on our platform. We will respond to your inquiries within a reasonable timeframe.
Your Privacy Matters
We are committed to protecting your personal information and respecting your privacy rights. If you have any questions or concerns about how we handle your data, please don't hesitate to contact our support team.